Shipping policy

Shipping Policy

Order processing

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with shipping details.

Shipping times

Estimated delivery time is typically between 6–11 business days, depending on your location. Please note that delivery times are estimates and may vary due to factors outside our control, such as customs delays, carrier issues, or peak seasons.

Shipping confirmation and tracking

Once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur. We are not responsible for delays caused by shipping carriers, customs processing, or unforeseen circumstances.

Incorrect address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible.

Lost or damaged packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery so we can investigate and assist you.

International shipping

We ship worldwide. Delivery times may vary depending on destination country and local customs procedures.

Contact

If you have any questions about your shipment, please contact us at infowoodyfamily@gmail.com